Billing & plans

Pricing tiers, payment, upgrading or downgrading, and what happens if you fall behind.

Sapling is in its pilot. While it is, nobody is charged, and your Billing page says so. This page describes how billing works once it is switched on.

Plans

Each server has its own plan. The tiers are Sprout, Sapling, Oak and Redwood, sized by memory, CPU, disk and player slots, and not every game offers every tier. See the pricing page for each game's limits and prices. Running two servers means two plans.

Oak and Redwood include a live world map, and Sapling offers it as an add-on, on games that have one: Palworld, Rust, 7 Days to Die, and Minecraft servers running a Paper-family loader (Paper, Purpur, Spigot or Folia). Vanilla, Fabric, Forge and NeoForge Minecraft servers can't run the map, so no plan includes one for them.

Payment

Prices are monthly, in Australian dollars.
You add a card when you create a server, and billing for that server starts when it first comes up running.
Your invoices are listed on the Billing page, with a PDF where one is available. Manage Payment Method on the same page lets you change your card or pay an outstanding invoice.

Changing plan

Change a server's plan from its Settings tab. The new plan applies straight away, and a running server restarts once to pick it up. You can't move to a plan with less disk than your server is using, and if more players are online than the new plan allows, you're asked to confirm first.

Once your server has a paid subscription, plan changes are made by us: open a ticket from Support and say which plan you want.

Deleting a server

To stop paying for a server, delete it from Settings → Danger zone. It stops immediately and billing for it stops the same day. For the next 7 days you can bring it back from the same place. After that we make an archived copy, check it, and delete the server. There is no refund for the rest of the month.

Closing your account

Close your account from the Account page. Delete your servers first. Closing takes effect after 7 days, and until then Keep my account cancels it. When it takes effect your name, email and sign-in details are removed; invoices are kept because the law requires it.

If a payment fails

We email you the day after, again on day 3, and a final warning on day 6.
On day 7 your server is suspended: it stops, but its files, worlds and backups are kept.
On day 30 we email to ask whether you still want it.
A server is never deleted for non-payment without an archived copy being made and checked first.

Paying the outstanding invoice at any point brings a suspended server back.

Questions and refunds

Open a ticket from Support, or email billing@saplinghosting.net. If something went wrong on our end, we'll work it out. We're a small team and we'd rather keep customers happy than win arguments.